These Terms and Conditions should be read carefully by the Member as they provide the legal framework against which the Company agrees to provide Services to the Member (as defined below) and to which the member agrees to be bound.
1. Definitions and Interpretation
1.1 In these Terms and Conditions (the “Terms and Conditions”) the following words and phrases shall have the following respective meanings unless the context requires otherwise:
1.1.1 “Agreed User” means a specified individual within a Member’s family or personal staff as named on the Membership Application Form by the Member (or as subsequently notified by the Member to the Company in writing) as having such Member’s express authority to instruct the Company to provide Services on the Member’s behalf,
1.1.2 “Company” means Zocha Group, LLC, a company registered under the laws of United States of America, the address of whose registered office is in Santa Monica, CA;
1.1.3 “Goods” means any goods purchased by or supplied to the Company on behalf of a Member and subsequently provided to the Member under the Terms and Conditions, which goods deemed to have been purchased by the Company as agent for the Member;
1.1.4 “Member” means the person, corporate entity or Corporate Member named on the Membership Application Form where the Company has communicated acceptance of an application to the Member,
1.1.5 “Membership Application Form” means the application form completed by an applicant or Corporate Member in applying for membership;
1.1.6 “Membership Fee” means the annual fee charged by the Company to the Member for membership,
1.1.7 “Payment Card” means credit card or debit card,
1.1.8 “Service Fee” means the fee charged by the Company to the Member for the provision of its Services,
1.1.9 “Services” means any services provided by the Company to the Member or sourced by the Company from a Supplier for the Member and subsequently provided to a Member under the Terms and Conditions including the purchase of Goods on behalf of the Member; and
1.1.10 “Supplier” means any third party supplier with whom the Company liaises in sourcing the Services while acting as agent on behalf of the Member.
1.2 In these Terms and Conditions:
1.2.1 words denoting the singular shall include the plural and vice versa,
1.2.2 any reference to a statutory provision shall include any amendment, replacement or re‐enactment thereof; and
1.2.3 the headings of clauses are intended for convenience only and shall not affect the interpretation of the Terms and Conditions.
2.1 On receipt of a completed Membership Application Form, the Company will decide whether the application has been successful. The Company has an absolute discretion to accept or reject any application for membership and is not obliged to act reasonably in doing so. The Company will notify a Member in the event that an application is successful. Where an application is not successful, the Company is under no obligation to disclose its reasons for rejecting an application.
2.2 The Company shall not be deemed to have accepted the membership of an applicant until payment of the Membership Fee has been received in cleared funds from the Member. Following receipt of the Membership Fee, membership shall commence on such date as notified to the Member by the Company (the “Effective Date”).
2.3 Acceptance by the Company of an application for membership constitutes a binding contractual agreement between the Company and the Member upon these Terms and Conditions commencing from the Effective Date.
2.4 Membership is personal to the Member and cannot be transferred to any third party. The Company may transfer its rights and obligations under these Terms and Conditions at any time, subject to giving Members 7 days’ prior written notice of such intention to transfer.
2.5 In the case of the death of a Member, the Member’s personal representatives should notify the Company of the Member’s death. The Company will then inform the personal representatives of any necessary documentation it requires in order to arrange for a refund of the unused balance of the Membership Fee to the Member’s personal representatives. Such a refund will be calculated on a time apportionment basis in respect of the unused period of membership.
3. Membership Fees and Renewals
3.1 Membership is conditional on payment in advance and in full of the Membership Fee.
3.2 The Membership Fee shall be paid in full in advance and on each anniversary of the Effective Date using either a Payment Card or Wire Transfer.
3.3 The Company will not accept payment of the Membership Fee by any method other than those stated in clause 3.2.
3.4 Payment must be arranged in advance where the Member chooses to pay the Membership Fee by Wire Transfer. Where a Member selects to pay the Membership Fee by Payment Card, the Member hereby authorizes the Company to charge subsequent Membership Fees to the Payment Card on each anniversary of the Effective Date. Where the Member has chosen to pay by Payment Card and the Company fails to receive such payment for any reason (including by virtue of the credit limit of the Payment Card having been exceeded or the Payment Card having been cancelled), the Company shall be entitled to terminate the Member’s membership pursuant to clause 7.1 without prejudice to its other rights in respect of such non‐payment.
3.5 If the Membership Fee or any Installment remains unpaid after the due date for payment, all monies owing to the Company under these Terms and Conditions will become due and payable immediately. Such monies will include any unpaid balance of (i) the Service Fee; or (ii) the Membership Fee in respect of the Member’s current year of membership.
3.6 The Company may charge a 4% handling fee in respect of payments of the Membership Fee or Service Fee made by credit card. Where a Member makes payment of the Membership Fee or Service Fee by debit card, the Company may charge a handling fee of 4% per transaction.
3.7 Membership will automatically continue beyond each anniversary of the Effective Date (“the Renewal Date”) unless otherwise cancelled or terminated by the Member or the Company in accordance with these Terms and Conditions. The Member authorizes the Company to deduct renewal Membership Fees by using the Payment Card up to 14 days prior to or at any time after the Renewal Date.
3.8 With effect from the first anniversary of the Effective Date, the Membership Fee may be increased by the Company at any time. The Company shall give the Members no less than 30 days’ written notice (“the Notice”) prior to any such increases. Upon receipt of a Notice, the Member may cancel its membership by sending written confirmation of cancellation to the Company, provided that the Company receives such confirmation within 28 days of the date of the Notice.
3.9 The Membership Fee shall be payable by a Member irrespective of the Member’s level of use of the Services or any changes in the Member’s personal circumstances, such as moving to another country.
3.10 Members shall pay the Membership Fee in full without any discount, deduction, set‐off or abatement whatsoever. If the Member fails to make payment within 30 days following the due date then, without limiting any other right or remedy available to the Company, the Company may:
3.10.1 freeze the Member’s membership and withdraw the continuation of Services to the Member,
3.10.2 cancel the membership pursuant to clause 7.1.2. Where such cancellation of membership occurs, the Company cannot guarantee a former Member will be successfully re‐admitted as a Member at any time following cancellation.
3.10.3 charge the Member interest on all overdue payments until payment is received in full (and both after as well as before judgment) at the annual rate of 5%.
3.11 Your membership is non-refundable. However, the Company may at its sole discretion elect to refund your membership fee in part depending on the circumstances relating to the cancellation of any Membership.
4. Service Fees
4.1 The Company’s charges for the Services are based on an hourly sourcing rate (“the Source Rate”) and/or 10-25% of the total services, supplier service and or supplied products being provided. The Sourcing Rate is calculated in 60-minute increments and various per market. For full rate details please refer to our price guide.
4.2 With the exception of United States bank holidays, the Company’s normal business hours are 9.00am to 9.00pm Monday to Friday (“Normal Business Hours”). The Company may be available to provide Services to Members and Affiliate members outside these hours. Normal Business Hours may be lengthened or shortened in the absolute discretion of the Company upon reasonable prior notice being given to Members.
4.3 Any amendments to the Rate will be notified to the Member in writing no later than 21 days prior to the intended implementation of an amended Rate. Upon receiving such notification, a Member shall be entitled to cancel Membership by serving notice of cancellation to the Company within 14 days of the date of such notification.
4.4 The Company shall issue invoices in respect of the Service Fee to the Member (the “Invoice”). The Member must pay invoices within 7 days. Event invoices must be paid within 7 days of their date (or such other period as is agreed in writing between the Company and the Member) by wire transfer only.
4.5 Members shall pay Invoices in full without any discount, deduction, set‐off or abatement whatsoever. If the Member fails to make payment of such Invoices on the due date then, without limiting any other right or remedy available to the Company, the Company may:
4.6.1 not move forward with the execution of the event inquiry
4.6.2 freeze the membership of the Member until such Invoices are paid, thereby preventing the Member from using the Services,
4.6.3 cancel the Member’s membership pursuant to clause 7.1.2. Where the Company cancels membership pursuant to this clause. Where such cancellation of membership occurs, the Company cannot guarantee a former Member will be successfully re‐admitted as a Member at any time following cancellation; and/or
4.6.4 charge the Member interest on all overdue payments until payment is received in full (and both after as well as before judgment) at the annual rate of 5%
5.1 The Company will provide the Services to the Member on condition that all requests are for lawful and moral personal services in respect of the personal needs.
5.2 The Company is entitled to act on instructions received from an Agreed User as if they were instructions received directly from the Member.
5.3 The Terms and Conditions governing the provision of certain services, for example, performing marketing initiatives, consulting, party or event organization, property searching or recruiting, sourcing of staff members for Members, may be supplemented by additional agreements and fees the details of which will be sent to Members upon requesting such services. The provision of such services will not commence until the Company receives such agreement duly signed by the Member and Non-Member.
5.4 Acting reasonably at all times, the Company reserves the right to:
5.4.1 refuse to provide any Service requested; and/or
5.4.2 withdraw the continuation of any Service,
provided that the Company informs the Member of any refusal or withdrawal as soon as reasonably practicable.
5.5 Except where Services are to be provided by the Company, the Company will liaise with Suppliers in procuring the Services to be provided to the Members and Non-Members. The Company will communicate with Suppliers on a Member’s and non-Member’s behalf unless it considers that it is more appropriate in the circumstances for the Member or Non-Member to contact the Supplier directly, in which case it will advise the Member accordingly.
5.6 Suppliers may impose their own Terms and Conditions in providing the Services and Members and Non-Members are required to comply with such Terms and Conditions. Unless otherwise agreed by the Supplier, a Member or Non-Member shall not be entitled to cancel any Service requested where, on a Member’s or Non-Member’s instructions, performance has already begun.
5.7 Where the Company receives instructions from a Member or Non-Member to obtain tickets to a sold‐out event (“the Event”), the Company will liaise with Suppliers to source and purchase such tickets. Members and Non-Members acknowledge and agree that such tickets may be purchased at a premium to their face value.
5.8 Where tickets to an Event have been purchased pursuant to clause 5.7 and the Event is subsequently cancelled for any reason, Members acknowledge and agree that any reimbursement will be limited solely to the face value of such tickets.
5.9 Where a Member decides to cancel tickets arranged on the Member’s or Non-Member’s behalf by the Company, the Company will not arrange refunds of: (1) the price paid for the tickets and any booking fee; or (2) the cost of any ancillary expenses involved in purchasing the tickets. All Sales are final, no refunds or cancellations are issued after tickets have been purchased.
5.10 Where the Company, as principal, supplies products, which are made to a Member’s personal specification or are perishable in nature, such products will not be returnable by Members under any circumstances.
5.11 Where a Member requests the Company to purchase Goods on their behalf, the Member agrees that such Goods will be purchased by the Company as agent for the Member and accordingly any contract of purchase will be entered into between the Member and the relevant Supplier.
5.12 Where a Member requests the Company to make Supplier recommendations the Company shall provide independent and unbiased advice to the Member in relation to those Suppliers. The Company may receive commissions or referral fees from Suppliers as a result of a Member’s decision to use that Supplier and the Member agrees that the Company may retain such commissions and referral fees.
5.13 Where a Member requests that the Company purchases Goods on the Member’s behalf, the Member agrees that the Company may charge mark‐up fees, handling charges and any other reasonable fees incurred in the purchasing of such Goods to the Member (for example, when the Company has a trade account with a supplier or has sourced a ‘sold out’ item). Such fees will be notified to Members at the time the request is made to the Company.
6. Payments to Suppliers
6.1 The Company may use the Member’s Payment Card to make payments to a Supplier (for example, reserving and or purchasing a hotel room or flight) on the Member’s behalf on condition that a Member has requested and authorized the Company to do so. In such circumstances, Members acknowledge, warrant and agree that:
6.1.1 the Company shall have no liability in respect of or be responsible in any way for any use of a Member’s Payment Card by such Supplier;
6.1.2 the Payment Card used will be that of the Member’s; and
6.1.3 the Payment Card will be sufficient to cover in full the cost of the goods or services supplied by the Supplier.
6.2 From time to time a Member may instruct the Company to make a restaurant reservation on his behalf. Where the Member subsequently cancels such reservation, the Member authorizes the Company to charge to his Payment Card the amount of any deposit forfeited by the Company as a result of such cancellation.
7. Cancellations and Suspension of Membership
Cancellation by the Company
7.1 The Company reserves the absolute right to cancel the membership of any Member (in its sole discretion) with immediate effect in the following circumstances:
7.1.1 where a Member commits a serious or repeated breach of these Terms and Conditions and the breach, if capable of remedy, is not remedied within 7 days of receipt of a default notice;
7.1.2 if any part of the Membership Fee or Service Fee remains unpaid 30 days after its due date for payment; or
7.1.3 if a Member provides the Company with details, which the Member knows to be false when applying for membership and the false declaration, would have reasonably affected the Company’s decision to grant membership.
If the Company terminates for any of the reasons in this clause, it reserves the right to retain a proportion or all of the money paid under these Terms and Conditions to cover any reasonable costs incurred, including legal expenses.
7.2 Where the Company cancels membership for any serious reason, other than those outlined in clause 7.1, it will give 28 days notice of cancellation to the Member. Where the Company cancels membership pursuant to this clause, it shall refund the balance of the Membership Fee on a time apportionment basis in respect of the unused period of membership.
Cancellation by the Member
7.3 A Member shall not be entitled to cancel membership during the initial 12-month period except where cancellation is sought by the Member in writing to the Company within 7 days of the Effective Date. In such circumstances, the Member will receive a full refund of the Membership Fee. Where the Member requests Services within 7 days of the Effective Date, the Member’s right to cancel in accordance with this clause will end from the date performance of the Services begins.
7.4 Where a Member cancels membership pursuant to clause 7.3, the Company will lose the time it has spent in processing the Member’s application. Therefore, the Company reserves the right to charge the Member an administration fee of $100 which will be sufficient to cover the Company’s lost expenses and handling charges. This will be deducted from the Membership Fee refund owed to the Member.
7.5 Members are entitled to cancel membership by giving not less than one month’s notice prior to each anniversary of the Effective Date. For the avoidance of doubt, if such notice is not received from the Member within such period, the Company may proceed to invoice the Client.
7.6 Where membership has been cancelled in accordance with clause 7.5, the Member must ensure that the relevant Mandate for its Membership Fee has also been cancelled. Where the Member fails to do so, the Company will be required to repay Membership Fees(s) or relevant part thereof to a Member due to the Member’s omission. In such circumstances, the Company will lose time spent in arranging for such repayment to the Member. The Company therefore reserves the right to charge the Member an administration fee of $100 per repayment, which is sufficient to cover its lost expenses and handling charges.
7.7 In addition to the rights of cancellation under this clause 7, Members shall be entitled to cancel Membership in accordance with clauses 3.8, 4.2, 4.3 and 12.3.
8.1 The Company warrants that it will, at all times, exercise reasonable care and skill in providing the Services and, as far as reasonably practicable, such provision will accord with the Member’s and Non-Member’s request and instructions.
8.2 Where the Company engages a Supplier to procure Services for a Member or Non-Member, it will use reasonable care and skill in selecting and engaging the Supplier. Save as provided in clause 8.1, the Company does not provide any recommendations or representations or offer any warranties as to the quality, fitness for a particular use or otherwise of the Goods or the standard of Services supplied. The company is acting as the Member’s agent in sourcing the goods or services.
8.3 Members and Non-Member should note that the successful sourcing of Suppliers is always subject to availability and may change from time to time without notice. If any Supplier becomes unavailable, the Company will use reasonable endeavors to ensure that a substitute Supplier is located. The Company shall not be responsible for any actions of Suppliers that are outside the Company’s actual control.
8.4 Members and Non-Members must rely on their own judgment and discretion in selecting and using the Services offered by a Supplier and in entering into any third party contracts with a Supplier. Members are deemed to be responsible for, and shall use your own skill and judgment as to, the quality, value and suitability of such information and suggestions in relations to deciding whether to enter in any contract with any third parties. Any Goods or Services provided by the Supplier will be governed by the contract formed between the Member and the Supplier. The Company will not be responsible for any Goods or Services provided by the Supplier but will do everything it reasonably can to assist Members in any subsequent dealings with Suppliers.
8.5 Any contracts that Members enter into with Suppliers are independent and not connected to or subject to these Terms and Conditions. The Company disclaims any and all liability for any act or omission of any Supplier or any loss incurred by a Member as a result of any act or omission of a Supplier.
8.6 On occasions, the Company may be asked to make recommendations to Members. When making such recommendations, the Company shall use reasonable endeavors to ensure that such recommendations are accurate. However, the Company does not warrant to Members that such recommendations are accurate or that they will be to the Member’s own satisfaction. Members must make and rely on their own enquiries in relation to such recommendations. The Company accepts no liability for any goods or services provided to a Member in the course of acting upon such a recommendation.
8.7 The Company does not limit its liability for death or personal injury caused by its negligence or that of its employees.
8.8 Subject to clause 8.7, the Company’s liability whether arising from negligence, tort, breach of contract or other obligation or duty is limited to $500,000 and Members are responsible for making their own arrangements for the insurance of any excess loss.
8.9 Subject to clause 8.7, the Company will not have any liability to the Member for any claim to the extent that such claim is or can be characterized as a claim for (or arising from):
8.9.1 loss of revenue or profits, 8.9.2 loss of business opportunity or loss of contracts, 8.9.3 loss of goodwill or injury to reputation,
8.9.4 indirect, consequential or special loss or damage, or 8.9.5 anticipated savings.
8.10 The Company shall not be liable to the Member and will not be deemed to be in breach of these Terms and Conditions for any delay in performing or failure to perform the Services where such delay or failure is due to causes or events beyond the Company’s reasonable control.
9.1 Except to the extent set out in this clause 9, or where disclosure is expressly permitted elsewhere in these Terms and Conditions, the Company shall:
(a) Treat all confidential information that the Company holds in relation to the Member as confidential applying the same security measures and degree of care to the confidential information as the Company applies to its own confidential information; and
(b) Not disclose the Member’s confidential information to any other person without the Member’s prior written request
9.2 Clause 9.1 shall not apply to the extent that:
(a) Such information is or becomes generally available to the public (other than as a result of its disclosure by the Company or its representatives in breach of these Terms and Conditions agreement), or;
(b) Was available to the Company on a non‐confidential basis prior to disclosure by the Member; or
(c) Was, is or becomes available to the Company on a non‐confidential basis from a person who, to the Company’s knowledge, is not bound by a confidentiality agreement with the Member or otherwise prohibited from disclosing the information to the Company;
(d) Was lawfully in the possession of the Company before the information was disclosed to it by the Member as evidenced by written records; or
(e) The parties agree in writing is not confidential or may be disclosed.
9.3 The Company may only disclose the Member’s confidential information to the Company’s employees, staff, agents, consultants or Suppliers (Personnel) who are directly involved in the provision of the Services and who need to know the information. The Company shall ensure that such Personnel are aware of, and comply with, these confidentiality obligations.
9.4 The Company shall not, and shall procure that the Personnel do not, use any of the Member’s confidential information received otherwise than for the purposes of these Terms and Conditions.
9.5 The Company may disclose the confidential information only to the extent required by law, by any governmental or other regulatory authority or by a court or other authority of competent jurisdiction provided that, to the extent it is legally permitted to do so, it gives the Member as much notice of such disclosure as possible and, where notice of disclosure is not prohibited and is given in accordance with this clause 9.5, it takes into account the reasonable requests of the Member in relation to the content of such disclosure.
10. Data Protection
10.1 The Company may periodically produce a newsletter or other publication, which may be posted to Members at the Company’s discretion. If the Member does not wish to receive such publications by post, the Member should instruct the Company accordingly in writing.
10.2 To ensure that Members maximize their membership benefits, the Company may send Members information by post or email detailing forthcoming events and such other benefits, products or services which they may be entitled to or interested in as a Member. If the Member does not wish to receive such information, the Member should instruct the Company accordingly in writing.
10.3 The Company may contact Members who have not used their membership recently to offer services or may contact Members to seek their opinion on how the Services offered may be improved. If the Member does not wish to be contacted in this way, the Member should instruct the Company accordingly in writing.
11.1 The Company may vary the Terms and Conditions from time to time and will notify Members in writing in advance 14 days prior to such variation. Upon receiving a notice of variation of these Terms and Conditions, a Member may cancel membership by serving notice in writing to the Company within 30 days following receipt of the notice of variation. In such circumstances, the Company will reimburse the Member’s Membership Fee on a pro rata basis. A Member’s continuing request for Services will indicate its acceptance of the altered Terms and Conditions in any event.
11.2 Where Members wish to raise any queries, concerns or complaints with the Company, it should email the Company at firstname.lastname@example.org