With an ever-evolving market of technology being integrated into hospitality, some companies rise to the forefront by offering innovative services to improve the operational flow of businesses. Customer relations management systems like SevenRooms help brands to connect with their guests through providing insight into their needs. SevenRooms has made an impact in a number of hotels, restaurants and hospitality venues across the world, and continues to provide services that help businesses take their brands to the next level.
For venues looking to make an impression on their guests, advancements in technology have ushered in a new era where businesses rely on tech to support their success. Owners now have to consider how these new innovations are integrated into customer expectations, and how these tools can be used to enhance the guest experience. SevenRooms aims to provide these solutions through empowering businesses to be able to connect with their guests and build personalized relationships. Making guests feel right at home is their primary goal, building their company around taking hospitality to a new level fit for the 21st Century.
The variety of solutions SevenRooms is able to provide makes for a one-stop-shop for owners aiming to improve their guests’ experience before, during and after arriving at their venue. Making a reservation has never been easier as both web and mobile applications assist guests in planning their visit to a venue. Guest profiles help both the customer and the venue through managing covers in an organized way, beginning before they even walk through the door. During their visit, guests’ profiles are updated with relevant information to build a database for owners to draw from in customizing future visits. SevenRooms is also able to offer reservation upgrades and additional experiences, along with event management systems that help organize processes to generate more revenue for businesses. Marketing campaigns can also be tracked to make targeting relevant guests a simple task.
There are a number of environments where SevenRooms can be integrated to streamline operational processes and improve guest relations. Restaurants see improvements through utilizing reservation features that build customer profiles and create ease within in-house seating. In the world of hotels, staying organized with the thousands of guests staying at the venue each year becomes an essential priority. With SevenRooms, guest information can be synced across properties to create a seamless experience no matter where they stay. Successful marketing campaigns created through the system make for loyal guests as they see the perks of repeating visits across properties. Nightlife venues also benefit from using SevenRooms through keeping track of the bevy of patrons that often slip through the cracks. Guestlist management, promoter tracking tools and check-in systems all contribute to a successful night of service. Live spend tracking lets owners see which of their guests are big supporters of the brand, and information kept in guest profiles contributes to helpug them feel like a welcomed regular. Other entertainment spaces like sporting and entertainment venues, membership clubs and the like have also seen benefits from SevenRooms’ organizational support.